The products are offered by Media Funnel Sdn Bhd (1368444-A) (“Company”).
By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
How to Track Your Order
Damaged Goods Policy
In the event that a product is damaged in transit, kindly refer to the return procedures below. With your help, we will try our best to ensure a timely and satisfying solution.
If a customer chooses a replacement, the company will only replace the same product for the customer, and the customer cannot request to change to any other product. Please take note that replacement or refunds may be delayed if clients fail to notify us of damaged goods within 2 business days of receipt.
Failure to follow the return procedure for damaged items may result in a charge for free replacement item, or no-return allowed in extreme cases.
Returned items that are found to be in good working condition or shipped as order may not be eligible for a refund. In such an instance, our customer support team will suggest the next steps accordingly.
For other Shipping-Related Enquiries
If you have any questions or concerns about our shipping policy, please email our customer support team at [email protected].
• Full Name (as per order):
• Contact Number:
• Order Number:
• Payment Method:
• Date of order and payment:
• Concern / Issue
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